Frequently Asked Questions

Which shows are included in the presale offer for Twenty One Pilots 2025 UK & Europe tour?

This offer is valid for shows in the following locations:

All dates can be viewed at www.twentyonepilots.com/tour

When does the presale begin?

The presale will begin on Wednesday 3rd April at 10am local time and ends on Thursday 4 April at 11:59pm.

General public sale begins on Friday 5th April at 10am local time.

How and when will I receive access?

Presale access codes and instructions will be emailed to eligible fans from 7pm BST / 20:00 CEST on Tuesday 2nd April.

How do I gain ticket presale access?

This offer has now closed and new fans can no longer take part in the presale access offer. General sale will begin on Friday 5th April at 10am local time.

If you ordered the album from the official Twenty One Pilots store* before 5pm BST / 18:00 CEST on Tuesday 2nd April 2024 you are eligible for presale access and will receive an access code.

*Participating official stores:
https://twentyonepilots.warnerartists.net/
https://www.twentyonepilotsstore.fr/

It’s after 7pm BST / 20:00 CEST on Tuesday 2nd April and I haven’t got my access email, what should I do?

First check your email’s Junk or Spam folder. If you still cannot find your email contact us at twentyonepilotspresale@wmgcustomerservice.com

Am I guaranteed a ticket if I pre-order the album?

Tickets are not guaranteed with your album pre-order. We are providing access and tickets will be available on a first come, first served basis. Maximum 6 tickets per person.

How many tickets can I purchase during the access?

Each access code is valid for up to 6 tickets.

Tickets will be sold first come, first served basis. We expect a very high demand and cannot guarantee tickets.

If I place more than one order, will I get additional access codes?

No, each customer will receive one access code.

What if I purchase from a different retailer or store, do I qualify for presale access?

No. To qualify for access, you must have purchased from the official store* or registered via the sign up form before 5pm BST / 18:00 CEST on Tuesday 2nd April 2024. If you purchase via another retailer, you will not be eligible for presale access.

Can I purchase accessible tickets?

Please contact the ticket venue for information on how to purchase accessible tickets for this event.

If you need help you can message our team at twentyonepilotspresale@wmgcustomerservice.com who will guide you to the correct location.

What if I have more questions about the presale access or my order?

Contact us at twentyonepilotspresale@wmgcustomerservice.com if you have a question related to your order or the presale offer.