Frequently Asked Questions

Which shows are included in the presale offer for The Marías UK tour?

This offer is valid for shows in the following locations:

When does the presale begin?

The presale will begin on Wednesday 15th May at 10am BST.

General sale begins on Friday 17th May at 10am BST.

How and when will I receive access?

Presale access links and instructions will be emailed to eligible fans from 4pm BST on Tuesday 14th May.

How many tickets can I purchase during the access?

Each access order is valid for up to 6 tickets.

Tickets will be sold first come, first served basis. We expect a very high demand and cannot guarantee tickets.

How do I gain ticket presale access?

This offer has now closed and new fans can no longer take part in the presale access offer. General sale will begin on Friday 17th May at 10am.

If you ordered the album from the official store (store.themarias.us) before 3pm BST on Tuesday 14th May 2024 you are eligible for presale access and will receive an access link.

Am I guaranteed a ticket if I buy the album?

Tickets are not guaranteed with your album order. We are providing presale access and tickets will be available on a first come, first served basis. Maximum 6 tickets per person.

It’s after 4pm BST on Tuesday 14 May and I haven’t got my access email, what should I do?

First check your email’s Junk or Spam folder. If you still cannot find your email contact us at themariaspresale@wmgcustomerservice.com

What if I purchase from a different retailer or store, do I qualify for presale access?

No. To qualify for access, you must have purchased from The Marías official store (store.themarias.us) or registered via the sign up form before 3pm BST on Tuesday 14th May 2024. If you purchase via another retailer, you will not be eligible for presale access.

Can I purchase accessible tickets?

Please contact the ticket venue for information on how to purchase accessible tickets for this event.

If you need help you can message our team at themariaspresale@wmgcustomerservice.com who will guide you to the correct location.

What if I have more questions about the presale access or my order?

Contact us at themariaspresale@wmgcustomerservice.com if you have a question related to your order or the presale offer.