Frequently Asked Questions TEST
Which shows are included in the presale offer?
This offer is for the Brixton Academy shows on Thursday 18th September and Friday 19th September 2025.
When does the presale begin?
The presale will begin on Thursday 10th April at 10am BST.
General sale begins on Monday 14th April at 10am.
How and when will I receive access?
Presale access codes and instructions will be emailed to eligible fans from 6pm on Wednesday 9th April.
How many tickets can I purchase during the access?
Each access code is valid for up to 4 tickets.
Tickets will be sold first come, first served basis. We expect a very high demand and cannot guarantee tickets.
If I place more than one order, will I get additional access codes?
No, each customer will receive one access code.
How do I gain ticket presale access?
This offer has now closed and new fans can no longer take part in the presale access offer. General sale will begin on Monday 14th April at 10am.
If you ordered the album from the official store (shop.pantheress.pink) before 5pm BST on Wednesday 9th April 2025 you are eligible for presale access and will receive an access code.
Am I guaranteed a ticket if I pre-order the album?
Tickets are not guaranteed with your album pre-order. We are providing presale access and tickets will be available on a first come, first served basis. Maximum 4 tickets per person.
It’s after 6pm BST on Wednesday 9th April and I haven’t got my access email, what should I do?
First check your email’s Junk or Spam folder. If you still cannot find your email contact us at pinkpantheresspreaccess@wmgcustomerservice.com
What if I purchase from a different retailer or store, do I qualify for presale access?
No. To qualify for access, you must have purchased from PinkPantheress' official store (shop.pantheress.pink) or registered via the sign up form before 5pm BST on Wednesday 9th April 2025. If you purchase via another retailer, you will not be eligible for presale access.
Can I purchase accessible tickets?
Accessible tickets will be available in the presale. Further information about Brixton Academy's venue access is available on their website.
What if I have more questions about the presale access or my order?
Contact us at pinkpantheresspreaccess@wmgcustomerservice.com if you have a question related to your order or the presale offer.