How do I gain presale access to Ed Sheeran's Royal Albert Hall tickets?

This offer has now closed and new fans can no longer take part in the presale access offer. General sale begins on Friday 15th September at 9am BST.

If you ordered the album from the official store the official European store (https://store.edsheeran.com/) or registered via the sign up form before Wednesday 13th September 3pm BST you are eligible for access and will receive an access code.

Which shows are included in the presale access offer?

This offer is for the Royal Albert Hall shows on 18th & 19th November 2023.

When does the presale begin?

The presale will begin on Thursday 14th September at 9am BST 2023.

General sale begins on Friday 15th September at 9am BST.

How and when will I receive presale access?

Presale access codes and instructions will be emailed to eligible fans from 5pm BST on Wednesday 13th September.

It’s after 5pm BST on Wednesday 13th September and I haven’t got my presale access email, what should I do?

First check your email’s Junk or Spam folder. If you still cannot find your email contact us at edsheeranpresale@wmgcustomerservice.com

Am I guaranteed a ticket if I purchased the album or register via the sign up form?

Tickets are not guaranteed with your album pre-order. We are providing presale access and tickets will be available on a first come, first served basis. We expect demand to be extremely high.

Tickets are limited to maximum 6 per customer.

How many tickets can I purchase during the presale?

Each access code is valid for up to 6 tickets.

Tickets will be sold first come, first served basis. We expect a very high demand and cannot guarantee tickets.

If I placed more than one order, will I get additional access codes?

No, each customer will receive one access code.

What if I pre-order from a different retailer or store, do I qualify for presale access?

No. To qualify for the ticket access, you must have purchased from the official European store (https://store.edsheeran.com/) or registered via the sign up form before 3pm on Wednesday 13th September. If you purchase via another retailer, you will not be eligible for access.

What if I have more questions about the presale or my order?

Contact us at edsheeranpresale@wmgcustomerservice.com if you have a question related to your order or the presale access offer.